FAQ How to order Shipping charge Service charge Cancellation and returned goods E.T.C. How to order Q.What kind of products can I order? A.You can order figure doll, charactor goods, CDs, DVDs, game software, and something which are all right hobby products on shops which don't have international shipping. If AK City won't be able to ship to you even if the products are legal products by Japanese law, AK City tell you about that at an estimation of order notification. Q.Can I order products which are sell at more than one shop? A.Yes you can. AK City buys these products each shop and send you lump all products together. Shipping fee within Japan domestic is set up each shops. You need pay each shipping fee for your orders. AK City tell you total cost at an estimation of your order. Q.Can I order by telephone? A.No you can't. AK City does not accept any telephone order. You can order by order form only. in order to avoid mis-communicating each other. Shipping charge Q.Tell me how to send my order. A.AK City uses EMS. Q.Tell me how to make a package. A.AK City make a package with packaging materials so that the products are protected from shock as much as possible. Q.How many days do I need to receive my order? A.It is different between order contents, delivery in Japan, packing and shipping status of your area(Please check details out on "How to order".) Delivering in Japan, and AK City have to check your products before sending you. Sometimes, you need more one week than normal Internet purchase. AK City inform you when confirm payment, received order, and sending you order by e-mail. You can choice the option for confirming your order on Facebook by order from the choices. Service charge Q.Why do I need the service charge for my purchase? A.AK City will be pleased to substitute your purchase in stores that do not deal with international shipping. In order to deliver your favorite goods or products, AK City charge you service charge with total price of your order. In addition, shipping fee in Japan domestic and EMS delivering charge will be need the order. Q.How much service charge? A.Please reference this page. Q.How much international shipping fee？ A.Please reference this page. AK City calculate international shipping fee by using this page this page when AK City is ready for sending your order. Q.How do I pay tariffs? A.Payment method and tax rate of tariffs depends on your country of residence. Please make sure at Custams in your country. AK City create an invoice for Customs before sending your order. Tariffs will be paid by the customer. Cancellation and returned goods Q.Is contract completed when applying order form? ANo, it isn't. AK City will make an estimation of your order after recieving your order form, because AK City has to make sure products stock, sub total of products, shipping fees, and service charge. AK City will inform you about that by e-mail. Contract will be completed you confirm and agree all things then apply to AK City your agreement of purchase.(Please refer "Order form") If AK City does not receive any confirmation and/or payment from you within one week, the order will be canceled automatically. You can cancel your order if you don't pay yet. Please reference "How to order". Q.Is there a trial period? A.No AK City doesn't have a trial period. Because, this is not normal internet shopping. AK City buys goods, products, or something instead of you. However, in case of that impossible sending your order to your country even if the products are legal products by Japanese law, AK City will refund 100%. Q.Can I be returned or exchanged this product? A.No, it isn't. Because, this is not normal internet shopping. AK City buys goods, products, or something instead of you. Q.What can I do if there is damage during shipping?？ A.AK City make sure condition of the products when receives the order from Japanese shop. If there is any problem, AK City works with the shop for being returned or exchanged. AK City make a package with packaging materials so that the products are protected from shock as much as possible AK City does not guarantee if your purchases have any damage during shipment AK city is highly recommended to use the insurance of EMS. AK City uses the insurance except if you tell us you don't need it Please reference this page E.T.C. Q.Can I ask AK City by telephone? A.No it isn't. All inquiries is using e-mail in order to avoid miscommunication between AK City and you.. Please use inquiries form. Q.When I inquire Japanese shop directly, the shop had international delivery. A.Please buy directly. AK City support people who need our help for buying Japanese products. If you have further any question, please use below form. inquiries form Return to top this page